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V Contact Center, Call Center and CRM Andean Congress (Colombia 2008)
V Contact Center, Call Center and CRM Andean Congress (Colombia 2008)

(Customer satisfaction – Mariano Etchegoyen / Argentina – The importance of quality in customer satisfaction)

XIII CC&CRM Contact Forum International Congress (Mexico 2009) (Interview pages 24 thru 27)
Link to digital edition:
www.imt.com.mx

Wi Fi at Villaguay
Link to digital edition:
www.noticiasvillaguay.com.ar

Customer Service Management Forum - Mayo 26, 2011 / México (DF)
Link to digital edition:
www.csm-la.com
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